Tammy has been the EXCELL facilitator for Buckeye Honda for about 10 years now and has been around auto dealerships for a few years before that. Tammy is not only responsible for the EXCELL training and documentation at Buckeye Honda but she also does a very similar job for Buckeye Toyota also located in Lancaster Ohio. As part of her duties Tammy is constantly working with the associates at both stores to develop and document processes that involve the clients. If there is room to improve a particular process or if we receive feedback from clients regarding a particular area of concern, Tammy collaborates with the team members to figure out the best way to tackle the issue.
“The favorite part of my job… is being able to interact with clients and with all of the associates to make everyone’s experience at Buckeye better!”
EXCELL stands for EXceeding Customer Expectation Levels for Life. The EXCELL Program was put into place by Honda for those dealerships that are committed to being the very best at what they do everyday. Buckeye Honda has been “EXCELL Validated” since the inception of the program in 2002. Being “Validated” means that the dealership has shown to a board at Honda that it is committed to providing the best customer experience and that the dealership has action plans in place to handle any and all situations that occur inside the dealership.
Outside of Buckeye, Tammy is very involved with the Ohio Chapter of The Children’s Heart Foundation. The Children’s Heart Foundation Ohio Chapter is committed to improving the lives of 144,000 of Ohio’s citizens battling the lifelong birth defect that is congenital heart disease.
You might also find Tammy spending time with her fantastic kids, Adam and Katie and husband – Scott. One of her favorite things to do is to take bike rides with her husband Scott. Her personal favorite trail is the 3 Creek Metro Park Trail that runs from Pickerington to Bexley with a little stop off at Jeni’s Ice Cream as the halfway point before heading back!! Her favorite flavor is the Passion Fruit Sorbet, I have to agree with her on this one but then again it is hard to argue about any of the flavors. One of Tammy’s other delights is cooking with fresh produce from the garden. One of her favorites is risotto with fresh squash or tomatoes and garlic.
Next time you are in the dealership say “Hello” to Tammy, One of Buckeye Honda’s behind the scenes associates that makes a big impact!